Privacy and Personal Data Processing Policy

1. Introduction

At Intfinity, we are committed to protecting the privacy and personal data of our users, prospective clients, and visitors. This Policy explains how we collect, use, store, protect, and, where applicable, share the personal information you provide through our website, especially through the contact form.

2. Purposes of processing

Personal data collected through the website may be processed for the following purposes:

• To contact you and respond to inquiries, requests, comments, or messages submitted through the form.
• To follow up commercially or technically on a request related to our products, services, proposals, or projects.
• To send relevant information about Intfinity services, updates, or promotions, where authorization or applicable consent exists.
• To improve the user experience on the website through usage analysis, preferably in aggregated or anonymized form where possible.
• To comply with legal or contractual obligations, or requests from competent authorities, where applicable.

3. Personal data we collect

Through the contact form, we may collect:

• Full name.
• Email address.
• Phone number.
• Message content and any other information voluntarily provided by the user.
• Basic technical browsing or usage data, where necessary for security, analytics, or service improvement.

We do not request sensitive data, health information, religious beliefs, political opinions, biometric data, or information from minors. If a user voluntarily includes sensitive data in a message, Intfinity will process it only to the extent necessary to handle the request or will delete it when it is not relevant.

4. Legal basis for processing

Personal data processing is based on:

• Consent: when the user completes the form and accepts this Policy through the corresponding checkbox.
• Legitimate interest: to respond to requests, maintain service-related communications, and protect website security.
• Legal compliance: where necessary to meet obligations under Colombian Law 1581 of 2012, its regulatory decrees, and other applicable rules.

5. Storage, security, and retention

• Storage: information may be stored in our own systems or in third-party technology services that support our operations, such as email, forms, CRM, analytics, or cloud infrastructure.
• Security: we apply reasonable technical, administrative, and organizational measures to protect data against unauthorized access, loss, alteration, disclosure, or misuse.
• Retention: data will be retained for as long as necessary to fulfill the described purposes, handle requests, maintain commercial traceability, or comply with legal obligations. When no longer needed, it will be deleted, anonymized, or restricted as appropriate.

6. Rights of data subjects

Under Colombian Law 1581 of 2012, data subjects have the right to:

• Know, update, and rectify their personal data.
• Request proof of the authorization granted, where applicable.
• Be informed about how their personal data has been used.
• File complaints before the Colombian Superintendence of Industry and Commerce for violations of the data protection regime.
• Revoke authorization and/or request deletion of data where there is no legal or contractual duty preventing deletion.
• Access their personal data free of charge.

To exercise these rights, you may write to hola@intfinity.co, including your full name, a clear description of the request, and, where applicable, documents that allow us to verify your identity or representation.

7. Data transfer and disclosure

We do not sell personal data or share it with third parties for purposes unrelated to Intfinity. We may share it only in the following cases:

• With technology providers acting as processors and providing services necessary to operate the website, forms, communications, storage, analytics, or infrastructure.
• When required by a competent authority or to comply with a legal obligation.
• When necessary to protect the rights, security, property, or legitimate interests of Intfinity, its users, or third parties.
• When the data subject has expressly authorized a specific purpose.

In case of international data transfers or transmissions, we will seek to apply suitable contractual, technical, and organizational mechanisms to protect the information in accordance with applicable regulations.

8. Use of third-party services

The website may use third-party services to receive messages, send emails, measure site performance, or host infrastructure. These providers should process information only according to our instructions, their privacy policies, and the purposes necessary to provide the service.

9. Cookies and analytics

The website may use cookie-like technologies to improve the experience, analyze performance, or protect security. When these technologies involve personal data processing, they will be used in accordance with this Policy and applicable regulations.

10. Changes to this Policy

We may update this Policy to reflect legal, technical, or operational changes, or new website functionality. The current version will be available on this page and will show its last update date.

11. Data controller and contact

The controller of the personal data collected through this website is INTFINITY S.A.S., a company incorporated in Colombia under tax ID (NIT) 901.995.808-1.

• Legal name: INTFINITY S.A.S.
• Tax ID (NIT): 901.995.808-1
• Registered address: Copacabana, Antioquia, Colombia
• Email: hola@intfinity.co
• Phone: +57 310 870 4742

You may use any of these channels to access, update, correct or delete your data, or to withdraw the consent you granted us.

Requests related to personal data will be handled according to the timeframes and procedures established by applicable Colombian regulations.